1. March 2018

DSAG WG Service Processes

Objectives and content focuses

Development of optimized sample processes. Comparison of the sample processes with the SAP options (CRM Service, R/3 CS). Discussion of weak points in SAP products. Development of desired improvements. Exchange of experience on the service processes.

Key Areas:

  • Development of sample processes (engineering, maintenance, assembly and commissioning, master data management, contract administration)
  • Development of the desired improvements
  • Customized adaptions
  • New Features in CRM Service and R/3 CS
  • Additional products for optimizing service processes
  • Use of DMS, Mobile Service, shift planning board, etc.
  • Exchange of experience on service processes
  • Demonstration of customer applications

Current Topics:

  • Development of sample processes in service
  • Comparison of sample processes with the CRM service and R/3 CS
  • Development of the weak points
  • Definition of the desired improvements in CRM and CS
  • Presentation of customer applications
  • Customer-specific applications
  • Innovations in CRM and CS
  • Presentation of additional products in service


We have moved to our new office. Our new address is Wolleraustrasse 41b, CH-8087 Freienbach

e-switch is supporting the new UI development toolkit from SAP.

Visit us at the Furtwangen University Careers Fair on 09.11.2017. You will find us at booth C0/12

Make it simple

... and contact us. We use our in-depth, comprehensive skills and knowledge to help your company find the solutions you need for the mobile digital revolution.


This website uses cookies in order to improve user experience. If you close this box or continue browsing, we will assume you agree with this. Privacy Policy