A handle on everything with mCompanion

Your companion on the go

This app handles all of the challenges that your service and maintenance employees face in their everyday tasks. Facilitate productive work for your team and efficient use of a very valuable resource: time.

The key features

These are some of the big features that set our mCompanion mobile app apart. You can find a complete list of functions under Details.

For all mobile platforms

The application is available for a wide variety of terminal devices and operating systems. This avoids dependencies and ensures optimal usage.

Including if you happen to be offline. mCompanion saves the data locally and synchronizes it the next time you connect.

Always in sync thanks to push technology

Our push technology keeps your team up to date and refreshes the tasks and data in real time. This lets you avoid lengthy explanations and unnecessary travel. And lets you ensure optimal on-site service for your customer.

Seamless integration into your SAP processes

And we do mean your business processes specifically. Our mCompanion integrates seamlessly into your SAP-CS/PM/PS(EAM) modules completely, regardless of the SAP release version you use.

Ready to get on board?

We would be happy to have you. Contact us and let us show you how mCompanion supports the profitability of your company.

Profit from our experience

Our customers would be happy to show you how we generate added value thanks to our products and expertise. And the speed and ease in which mCompanion integrates into customers' infrastructure.

Additional references

Our solution successfully provides support for 80 dispatchers, 1500 service technicians and more than 50,000 orders per month.

Used successfully every day for the last ten years. And still as good as new.

30 percent more output for dispatchers, a higher first-fix rate and satisfied customers – Hako strikes a positive balance

The functional scope, the stability and the online/offline suitability were the reasons we picked e-switch's mCompanion solution.

Dr. Tim Busse, Geschäftsführer
WERKBLiQ GmbH

The functional scope, the stability and the online/offline suitability were the reasons we picked e-switch's mCompanion solution.

Dr. Tim Busse, Geschäftsführer
WERKBLiQ GmbH

mCompanion in detail

Discover the flexibility and versatile functionality that comes standard. mCompanion supports modular expansion, allowing it to be adapted to your needs and requests.

Task management

  • Task list at order/process/message level
  • Transmission of tasks using push/pull technology
  • Task acceptance/rejection/cancellation
  • Display of task details
  • Asset/object details
  • Display of contract information
  • Fault and task history for an object
  • Error messages, preliminary treatment text
  • Planned materials/spare parts
  • Plan of error and cause lists
  • Generation of new tasks (TicketOnTheFly)
  • Entry of master data

Material management

  • Display of material lists
  • Check of material availability
  • Material order/pickup/acceptance
  • Material prices, cost estimate
  • Material returns
  • Material exchange with serial number

Status management

  • Setting of task status
  • Display of status chains (task acceptance, arrival, on site, end of task, etc.)
  • Automatic status update in the back-end system

Geo information

  • Map display of work sites
  • Display of daily route
  • Navigation to the site
  • Arrival time calculation

Task report

  • Order times (production)
  • Work times (non-production)
  • Activities performed
  • Recording material use
  • Recording other expenditures
  • Recording error and cause codes
  • Taking and attaching photos
  • Attaching documents
  • Recording measured values
  • Recording customer/technician signature
  • Task report to the customer by e-mail
  • Making task reports available in the company
  • Immediately posting task data to the back-end system

Scheduling interface

  • Integrated interface to the Visual Planning Board product from our MPS product suite

SAP integration

  • Task data is made available by employee or team (cafeteria model)
  • Task data can be any data from the back-end system (such as: data from the PM, CS, MM, HR, SD and PS modules)
  • Status changes are updated in SAP
  • Task report, photos, documents are stored in the back-end system
  • Return messages are posted asynchronously in the back-end system (FireAndForget approach)

Supported platforms

  • Native application on Android and in Windows
  • Hybrid application on Android, on iOS and in Windows
  • HTML5 application on Android, on iOS and in Windows

Supported device types

  • Smartphone
  • Tablet
  • Notebook/Desktop

Support of peripheral devices

  • Barcode scanner installed in mobile devices
  • RFID readers

Push technology

  • Automatic push of new/modified tasks in SAP on mobile
  • Status changes are posted to SAP immediately

Online/Offline support

  • In the event of a network outage, work can continue offline automatically

Customizing

  • Support of languages
  • Customer-specific workflows can be integrated (adaptation)
  • Fields can be adapted on the respective screens (adaptation)

Intelligent SAP integration

mCompanion is not integrated into your SAP system directly, it uses a flexible data engine instead. This means adjustments and extensions can be made quickly and easily. The result is an atypical level of independence that you will never want to do without.

Using state-of-the-art SOA architecture with SOAP/XML technology, the solution can be operated over the mobile phone network or WLAN.

MEHR ERFAHREN

Everything from a single source

Learn more about our product suite. And how you can deploy at in your company together with mCompanion for more profitability.

mCompanion

        Visual Planning Board

        We provide an overview. Our real-time tool provides perfect support for your production planning as well as service and maintenance tasks.

                mcCheckList

                You specify what has to be completed and our app handles the corresponding implementation. Easier than ever before.

                Make it simple

                ... and contact us. We use our in-depth, comprehensive skills and knowledge to help your company find the solutions you need for the mobile digital revolution.